Terms and conditions of the e-shop

The owner of the webshop https://nordicdiy.ee/ (hereinafter referred to as the Webshop) is Goldelse OÜ (registration code 14361316) with the location Lootuse tee 3, Metsakasti village Viimsi municipality Harjumaa 74019.

Validity of the sales contract, commercial and price information

The terms and conditions of sale apply to the purchase of goods from the Online Shop. The prices of products sold in the Online Shop are indicated with the products.

A delivery fee is added to the price. The delivery charge depends on the location of the buyer and the delivery method. The delivery charge is displayed to the buyer when placing the order.

Information about the goods is provided on the Online Shop directly next to the goods.

Placing an order

To order, you must add the products you want to your shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee is then displayed on the screen, which can be paid by bank transfer or other payment method. Payments are processed by Montonio Finance UAB.

The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.

If the ordered goods cannot be delivered due to expiry of the goods or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded, usually within 1-2 working days. Depending on the method of payment, it may take up to 7 working days to receive the payment.

Delivery to

Goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland.
The shipping costs are borne by the buyer and the corresponding price information is displayed with the shipping method. The delivery time for shipments within Estonia is generally 2-4 working days from the date of the sales contract.

In exceptional cases, you have the right to have the goods delivered within up to 30 calendar days. If the Online Shop has informed the buyer on the website or in the confirmation of the order of delivery problems and of a time limit exceeding 30 calendar days, the time limit published by the Online Shop shall apply.

Right of withdrawal

After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days. The right of withdrawal does not apply if the purchaser is a legal person.
In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods in the same way as is permitted for testing the goods in a physical shop.

If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.

In order to return the goods, you must submit a withdrawal form and send it to epood@nordicdiy.ee within 14 days of receipt of the goods.

The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective).

The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed over the goods to the carrier within that period.

Upon receipt of the returned goods, the online shop will return to the buyer immediately, but not later than 14 days after receipt of the withdrawal, all payments received from the buyer under the contract. The online shop may refuse to make refunds until it has received the return of the goods that are the subject of the contract or until the buyer has provided proof that it has returned the goods, whichever is the earlier.

If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.

The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.

Right to lodge a complaint

The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. During this first year after the delivery of the goods to the buyer, the defect is presumed to have existed at the time of delivery. It is the responsibility of the On-line Shop to rebut this presumption.

In the event of a defect, the purchaser has the right to contact the online shop within two months at the latest, by sending an e-mail to epood@nordicdiy.ee or by calling +372 5167996.
The online shop is not liable for defects that occur after the delivery of the goods due to the actions or omissions of the consumer (incorrect use, accident, etc.) or in the case of normal wear and tear caused by normal use of the goods.

If the goods purchased from the Webshop have defects for which the Webshop is responsible, the Webshop will repair or replace the defective goods.
If the goods cannot be repaired or replaced, the Webshop will refund the buyer all the fees included in the sales contract.
The Webshop will respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.

Data protection conditions

Read the data protection conditions here

Dispute resolution

If the purchaser has any complaints about the Online Shop, they should be sent by e-mail to epood@nordicdiy.ee or by phone to +372 5167996.
If the purchaser and the Online Shop cannot resolve the dispute by agreement, the purchaser can turn to the Consumer Disputes Committee. You can read the terms and conditions of the procedure and submit an application here.

The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. The examination of the buyer’s complaint by the Commission is free of charge. The buyer may refer the matter to the European Union’s consumer dispute resolution platform.